Account Number *
13-digits Account Number written on top right hand of KE Bill
PTCL Number*
8 digits
Mobile Number *
e.g.: 03xx-xxxxxxx. Please provide your active mobile number
Email Address *
(Please provide a valid email address to receive your KE bill by Email)
Customer Name *
Consumer Number *
Customer Address *
Customer Location *
Complaint Type *
Refunds (Allowance)
Arrears Dispute
Average Billing
Wrong Tariff
Wrong Reading
Cash Missing
Incorrect LPS
Late Payment Surcharge
Sanctioned Load Correction
Assessed Billing
Duplication of Accounts
Meter running fast
Meter Terminal Loose
Meter Burnt Out
Meter Stopped
Meter Not Working Properly
Bill Not Received
Rate / Slab Benefit
Meter Theft/Stolen
Other (Please specify in Description)
Billing Month *
Mar-23
Feb-23
Jan-23
Description
(255 characters max)
Type the characters you see in the image :
(Letters are Case-Sensitive)
* required fields
Submit