New Request Submission Guidelines

Dear Customer,

Thank you for applying for a new connection. Please follow the steps below.

Review Required Documents

Submit Application

Once all documents are reviewed, please submit the application form to receive an auto-generated Provisional ID. Your request may be processed through the following stages:

1. Under review: Your request is under consideration.
2. Hold: A case can be put on hold due to incomplete information/document(s).
3. Rejected: A request may be rejected if the required information/document(s) are not provided within stipulated period.
4. Accepted: Once request is approved, a Case ID will be SMSed to your registered mobile number.

For queries please call 118 or email:customer.care@ke.com.pk.

NOTE

• All correspondence will be done on given contact numbers and email addresses.
• K-Electric may, as its option, use the security deposit for the purpose of self-utilisation from time to time and shall upon discontinuation of electricity supply to the consumer, adjust/return the security deposit, as the case may be, as per applicable NEPRA notification.
• Document requirements are subject to change. K- Electric reserves the right to request additional information or documents from the applicant, if required.
• Corrections/amendments on any property/legal document must be validated by concerned authorities/agencies.
• All Undertakings will be submitted on Rs.200/- non judicial stamp paper.